National point of contact for resolution of all escalated customer issues including social media, phone, e-mail, and mail.
Proactively respond to all issues to help drive customer satisfaction. Work with field to address customer issues.
Responsible for reporting and improvement of national warranty processes and metrics
Management of our national warranty (Pulte Protection Plan)
Responsible for development and management of all national customer service processes and metrics
Responsible for development of systems and tools to improve field processes for warranty and customer service
Interact with other functions on execution of national strategy including marketing, sales, construction, and finance
Coaches division field resources
Potential future management of additional customer service resources
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12-06-2020Resource Manager DEVELOPMENT
The Account Manager is primarily responsible for recruiting and managing associates at our client's site.? In addition, Account Managers must remain focused on the strategic leadership of the account while at the same time supervise day-to-day activities.? Responsibilities include monitoring production and quality, recruiting, interviewing, hiring, coaching employees, meeting performance objectives and more.? Our exciting, fast-paced environment is a good fit for candidates with excellent multi-tasking skills.? In this position, most of your time would be spent interacting with the client and employees, so exceptional communication and customer service skills are a must.?