As Product Director Shipbuilding of IHC Holland, the shipbuilding division of Royal IHC, you will be responsible for all activities within our Product Groups organisation:
Special Dredging Vessels
Standard Cutter Dredgers
Custom Cutter Dredgers
Standard Hopper Dredgers
Custom Hopper Dredgers
Pipelay, Cablelay and Diving Vessels
Special Offshore Vessels
Besides the Product Director Shipbuilding, you will be responsible for the disciplines Design/Specification; Cost Estimation; and Product Development. Together with the Royal IHC Sales department and other stakeholders, the product groups produce innovative, attractive and competitively priced commercial proposals for our customers. As such, you will be a key player in ensuring Royal IHC's future commercial success. In this role, you will be a member of the management team and report to the Executive Director of IHC Holland. Furthermore, you will improve and safeguard processes with regard to design and specification; cost estimation; proposal management; R&D and product management.
As Product Director Shipbuilding, you will make sure that all the necessary disciplines cooperate effectively to get the best results. As an innovative, commercially-oriented and technology-savvy person, you will be capable of finding the right balance between entrepreneurship and adherence to structured work processes. The product groups comprise more than 70 highly qualified employees, who are mainly designers, product developers and cost engineers. The Product Managers who report to you will also participate in the execution of projects in order to maintain an important connection between the proposal stage and implementation.
We expect as Product Director Shipbuilding that you have experience with and knowledge of commercial and technical processes, related to large capital goods, preferably ships. As Product Director, you will understand the importance of building a team and maintaining it, as well as driving its members' professional development. You may not know everything yourself, but you will know which questions to ask. You will be transparent and decisive, and able to communicate clearly to make sure decisions are executed. Ultimately, you will be a people person.
As Customer Service Agent, you will report to the Customer Service Manager and support your colleagues. In this role, you will be responsible for the quick and excellent execution and follow-up of incoming customer requests. These technical administrative activities will be in line with operations, sales processes and service level agreements. Your focus will be on creating a great experience for our new customers, as well as focusing on retaining existing ones. To give you a clue of what this could look like:
It's Tuesday morning 8:30 and you park your car. It's a sshort walk to your desk and you start your computer. Next stop is to get a good cup of coffee. The customer service chat/phone line opens up automatically at 9 o'clock so you have time to start up. You check the new email that arrived during the night after a nice talk with your colleague. You can answer a few questions directly and you send a few technical questions to the suppliers and ask for help. Then you check the webshop backoffice system. How many orders did we receive through the night and are there new customers in the system? You find a few new registrations. Great! You send them a personal welcome email and tell them that we are here to help! We can automate this email but we like the personal touch. It's already 10 o'clock and the first customer calls from Europe and the Middle East are coming in. You switch from email to call module and start helping the customers. It's a busy morning and it's time for lunch before you know it. You walk to the canteen with your colleagues for a good lunch…
To wrap things up: as Customer Service Agent, you will be responsible for:
helping customers across various communication channels (phone, online chat, email and social media)
checking, monitoring and entering orders into our back office system on a daily basis
channelling and solving technical questions with the help of our suppliers and technical contacts
helping to enrich the customer service knowledge centre
communicating proactively - helping as a business but thinking like the customer.
The exact scope of the work will depend on your knowledge and experience.
As Project Engineer Mineral Processing, you will have a challenging multidisciplinary role. You will be part of a professional team that supports global customers in developing mineral processing solutions. This includes the initial design and supply of equipment through to the implementation and optimisation of processes at one of our customers' sites.
In this role as Project Engineer Mineral Processing, you will support our sales and marketing, and business and product development activities. You will translate customer needs and develop these into process flow diagrams, mass balances and the conceptual design of the equipment. This will include participating in advisory trajectories and requires an open mind. In addition, you will collaborate intensively with different departments of IHC Mining, as well as with other Royal IHC units around the world. You will be predominantly involved in our Mineral Processing Development programme. This focuses on the research and development activities of various physical separation technologies, and in the setup and application of test facilities.