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Coordinator Customer Care | Customer Desk

7500 REASONS TO CHOOSE H.ESSERS

H.Essers is an international and reliable player in the logistics sector, but above all a family business that has offered jobs and job security since 1928. Our 7500 employees are ambitious people who dare to do business, are ready to seize opportunities and make a difference every day with simplicity. This enables us as a company to continuously invest in growth with a positive view of the future. Our people are our engine. We take care of their personal and professional development, provide them with contemporary work materials and pay attention to work-life balance. Yes, our 7500 employees know why they choose H.Essers.

Will you be joining us later? We are looking for an enterprising and dynamic Customer Care Coordinator.

WHAT YOU WILL BE DOING

As Customer Care Coordinator, you are responsible for coaching, evaluating and enthusing your team members. Your concern is also to guarantee optimal occupancy. With your experience you bring the necessary structure to ensure that the quality remains guaranteed. Optimizing processes is also one of your responsibilities.

WHAT YOU DO

  • As a mentor, you take care of the team and the permanent development of your colleagues. You know better than anyone how to steer, coach and enthuse.
  • In addition to managing and coordinating your team, you make sure that your team offer the top customers of H.Essers an optimal and excellent service by playing a coordinating, mediating role between the customer and H.Essers.
  • Like no other, you succeed in aligning the current knowledge of the employees with the current processes and procedures. Ensuring that the team always uses the most appropriate working methods so that they work in the most efficient and cost-effective manner.
  • You constantly strive to improve the existing processes. Contribute to maintain strong relationships with suppliers (planning teams, trucking companies, and other departments)
  • You ensure a smooth cooperation and you know how to build a relationship of trust between the customer and H.Essers. Optimal customer loyalty is our goal.
  • In order to achieve this, you follow up on the customer's shipments and defend his interests within the organization, but always with the interests of your own organization in mind. You go that extra mile within the capabilities of your own organization.
  • Finally, you follow the usual KPIs and you are also responsible for drawing up and following up the leave planning and the occupancy rate

WHAT YOU ARE OFFERING

Your communicating skills and solution-oriented way of acting ensure efficient transport. As a key figure in this process, you come forward when the situation demands it and maximize the driving hours by ensuring an effective and efficient working schedule for the drivers. Despite your excellent coordinating and organizational skills, the situation may turn upside down more than once by unforeseen circumstances that come up on the road. However, you always know how to keep your cool and make the best of any situation. By means of powerful and clear communication, you succeed in motivating the drivers and are responsible for their good state of mind

WHAT WE OFFER

We offer you the opportunity to do your bit for our national and international customers on a daily basis. This contributes to an exciting and challenging job, where you can expect a lot of variation. You can be sure, no day is the same here! At H.Essers you always get the freedom and autonomy to develop yourself personally. After all, the growth of our customers goes hand in hand with the growth of our employees! You can be part of a strong, collegiate and highly experienced team and organization that values reliability, entrepreneurship, simplicity, positivism and care!

JOIN OUR (BIG) FAMILY

89 sites in 19 countries, 7500 employees, over one million square meters of warehouse, 1,475 trucks and 2000 ISO tanks. Yes, H.Essers is a major logistics service provider and an established value for our strategic customer segments Pharma, Chemicals, Infra and Parts. As an asset-based family business we can guarantee short decision lines so you can respond quickly. This offers you the necessary guarantee for a perfect service to your customers. The ideal combination for satisfied customers and employees so that they too can grow in their job!

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20-01-2023 H.Essers
Quality Specialist

6560 REASONS TO CHOOSE FOR H.ESSERS

H.Essers is an international and reliable player in the logistics sector, but above all a family business that has offered jobs and job security since 1928. Our 6560 colleagues are ambitious people who dare to do business, are ready to seize opportunities and make a difference every day with simplicity. This enables us as a company to invest continuously in growth with a positive outlook on the future. Our people are our engine. We take care of their personal and professional development, provide them with modern equipment and pay attention to the work-life balance. Yes, our 6560 colleagues know why they choose H.Essers.
We hope you will soon understand why! We are looking for a Quality Specialist.

WHAT YOU WILL BE DOING

As a Quality Specialist, you will add value to our company through your previous experience. You will play a key role for our quality department in terms of the internal software used by our colleagues to ensure traceability of procedures and processes in their department.

What does it mean in concrete terms?

  • You will implement, map, monitor and evaluate the new software used by internal departments.
  • As an administrative employee, you will know how to carry out these tasks meticulously.
  • You will take up and investigate complaints impacting on quality and internal processes
  • Monitor the validity of applicable documents and communicate to process owners the latest updates
  • Preparing for external audits on the one hand and being involved in internal audits on the other hand will certainly be challenging.
  • You share your knowledge and experience with your colleagues by supporting trainings.

WHAT YOU ARE OFFERING

You maintain Quality with a capital Q. Your critical view enables you to translate complex processes into clear, efficient and compliant procedures. Quality management systems, quality procedures and relevant legal standards hold no secrets for you. You work in a result-oriented manner with attention to detail, risks and quality. Working autonomously - yet as a team - stimulates you to sink your teeth into every quality issue. You attach great importance to open communication with all stakeholders while maintaining an understanding for everyone's point of view. In this way, you succeed in aligning everyone!

WHAT WE ARE OFFERING

You will be part of a team of experts who are committed on a daily basis to comply with the strict regulations and the needs of the client. You will play a key role in the development, maintenance and optimization of the quality management system. High quality and a strong safety culture are the common thread in everything we do. A flat hierarchical structure and short decision lines allow you to build up an expert position within the existing team structure. A culture in which ownership is an essential characteristic of every colleague. We believe in teamwork. To realize our growth, we need each other, we help each other, we challenge each other, and we share knowledge.

JOIN OUR (BIG) FAMILY

85 branches in 19 countries, 6,560 employees, one million square meters of warehouse, 1,475 trucks and 2,000 ISO tanks. Yes, H.Essers is a major logistics service provider and an established value for our strategic customer segments Pharma, Chemicals, Infra and Parts. In order to guarantee the highest level of quality in our company, you have the opportunity tso put your best efforts into a unique project with impact on our entire international organization. In our company, your ambition will be given every opportunity. We support you with training and promote internal mobility.

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10-10-2022 H.Essers
Veterinary Pharmacist – Responsible Person

6560 REASONS TO CHOOSE FOR H. ESSERS

H.Essers is an international and reliable player in the logistics sector, but above all a family business that has offered jobs and job security since 1928. Our 6560 colleagues are ambitious people who dare to do business, are ready to seize opportunities and make a difference every day with simplicity. This enables us as a company to invest continuously in growth with a positive outlook on the future. Our people are our engine. We take care of their personal and professional development, provide them with modern equipment and pay attention to the work-life balance. Yes, our 6560 colleagues know why they choose H.Essers.

We hope you will soon understand why! We are looking for a Veterinary Pharmacist - Responsible Person.

WHAT YOU WILL BE DOING

You're the one who makes sure things run smoothly:

  • You are the one who ensures that the activities in the pharmaceutical warehouse are carried out in compliance with the applicable legal provisions of the Good Distribution Practice Guidelines and beyond;
  • You are part of the veterinary goods reception committee. Therefore, you are the one who supervise the operations of reception and preparation of orders for restricted drugs;
  • You are part of the deviation investigation and complaint resolution team;
  • You check that the microclimate conditions of veterinary pharmaceutical goods are respected during transport;
  • You will verify the correct placement of veterinary products in the dedicated storage areas according to the legislation in force and the product specifications and/or those provided in the APP;
  • You will supervise the monitoring of temperature and humidity conditions during veterinary product storage;
  • You will check the correctness of documents, file and make available, when requested, the necessary documentation for veterinary pharmaceutical products;
  • You will be responsible for reviewing Pharma Quality related documents;
  • Also, you will represent the company in relation with the authorities, as well as at inspections, external audits, ISO 9001:2015 inspection as part of the Quality team;
  • Ensuring the quality and traceability of medicines along the entire circuit, from upstream to downstream, will be one of your tasks;
  • Ensuring qualification and calibration of the electronic temperature and humidity monitoring system;
  • Supervision of mappings, qualifications for storage, cold rooms and means of transport;
  • You will be responsible for coordinating the return, recall, serialization and destruction related activities;
  • Ensuring and maintaining of custody stock accuracy, planning the annual inventory checks for our pharma clients.

YOUR PROFILE

The fact that you are a graduate of the Faculty of Veterinary Medicine and that you have a Veterinary diploma and a license to practice, with an annual visa attached, make you perfect for this position. From previous experience of at least 3 years in a pharmaceutical warehouse (custody warehouse- will be a plus), you have managed to pick up the basics to face the challenges you will encounter. Your advanced computer operating skills knowledge of pharmaceutical legislation ( GDP, ISO 9001) and good English language skills will ease your daily tasks. Excellent communication skills, as well as planning, organising and coordinating activities will help you, and together with the ability to identify situations and implement solutions to improve workflow, you will know how to prioritise tasks and complete them all.

WHAT WE ARE OFFERING

You will have the opportunity to be part of a top team that is ready to help you find constructive solutions. At H.Essers you will find yourself in a family environment with a good work-life balance and you can count on a hands-on mentality. In short, a challenging position, surrounded by a team of professionals, in an international environment.

JOIN OUR (BIG) FAMILY

85 sites in 19 countries, 6,560 employees, one million square meters of warehouse, 1,475 trucks and 1,800 ISO tanks. Yes, H.Essers is a major logistics service provider and an established value for our strategic customer segments Pharma, Chemicals, Infra and Parts. As an asset-based family business we can guarantee short decision lines so you can respond quickly. This offers you the necessary guarantee for a perfect service to your customers. The ideal combination for satisfied customers and employees so that they too can grow in their job!

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16-09-2022 H.Essers
Professional Planning

6560 DE MOTIVE PENTRU A ALEGE H.ESSERS
H.Essers este un jucător de încredere în sectorul logisticii, dar, mai presus de toate, suntem o afacere de familie care oferă locuri de muncă și siguranța locului de muncă încă din 1928. Cei 6560 de angajați ai noștri, toți cu spirit întreprinzător, împărtășesc pasiunea pentru afaceri, sunt mereu pregătiți să fructifice oportunitățile și stăpânesc un mod simplu de a face o mare diferență în fiecare zi. Aceasta permite companiei noastre să investească în mod constant în dezvoltare și să privească spre viitor cu încredere. Oamenii noștri sunt cei care duc compania mai departe. Noi ne ocupăm de dezvoltarea lor personală și profesională oferindu-le echipamente , de ultimă generație și ținând seama de importanța echilibrului dintre viața profesională și cea personală. Cei 6560 de angajați ai noștri știu de ce să aleagă H.Essers.
Vrei să faci parte din această experiență? Suntem în căutarea unui Officer Planning.

CE VEI FACE

Ești cel care se asigură că lucrurile merg ca unse.

  • Asigurarea unei comunicări adecvate și organizate între planning și șoferi este provocarea ta zilnică.
  • Te vei asigura că marfa noastră ajunge la destinație exact la timp, trimițând instrucțiuni și planning-ul, primit de la colegii noștri, șoferilor.· Pentru că te pricepi de minune sa coordonezi lucrurile, vei oferi suport șoferilor cu locații potrivite pentru livrare / alimentare combustibil / timpi de odihnă și așa mai departe.· Urmăreșți progresul cursei și trimiți informații actualizate către planning și serviciu clienți.· În final, răspunzi de gestionarea administrativă corectă.

CE NE OFERI TU

Abilitățile tale de comunicare și modul de acțiune orientat spre soluții asigură un transport eficient. Fiind o figură esențială în acest proces, vei interveni atunci când situația o cere și vei maximiza orele de condus asigurând un program de lucru eficient și optim pentru șoferi. În ciuda abilităților tale excelente de coordonare și organizare, situația se poate schimba de mai multe ori datorită circumstanțelor neprevăzute care apar pe drum. Totuși, știi întotdeauna să-ți păstrezi calmul și să profiți la maximum de orice situație. Prin intermediul unei comunicări clare și puternice, reușești să motivezi șoferii și ești responsabil de buna lor stare de spirit.

CE ÎȚI OFERIM NOI
La H.Essers te vei regăsi într-un mediu familial cu un echilibru bun între viața profesională și viața personala și poți conta pe o mentalitate practică, în care poți învăța din greșelile tale. Veți avea ocazia să faceți parte dintr-o echipă de top care este gata să vă ajute să găsiți soluții constructive. Pe scurt, o poziție provocatoare, înconjurată de o echipă de profesioniști, într-un mediu internațional.


ALĂTURĂ-TE FAMILIEI NOASTRE (MARI)

85 de locații din 19 țări, 6.560 de angajați, un milion de metri pătrați de depozit, 1.475 de camioane și 1.800 de cisterne conforme ISO. Da, H.Essers este un prestator major de servicii logistice, o resursă valoroasă pentru clienții noștri strategici in domeniul farmaceutic, chimic, infra și de componente. Ca o afacere de familie bazată pe active, vă putem garanta perioade scurte de luare a deciziei, astfel încât să puteți actiona rapid. Acest lucru vă oferă garanția necesară pentru un serviciu perfect pentru clienții dvs. Aceasta este o combinație ideală pentru clienții și angajații mulțumiți, astfel încât ei să se poată dezvolta la locul lor de muncă!.

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14-09-2022 H.Essers